Payment Methods

1. Paypal payment
When you place an order through PayPal, you will be redirected to the PayPal payment page, and you can confirm the payment by logging in to your PayPal account or using the credit card Express version.

2. Credit card payment
We accept all Visa cards and Mastercard.
Please note that Snovina will not collect your credit/debit card number or personal information during payment. If you have any questions about transactions on our website, please consult your card issuing bank for more information. Please wait patiently for the payment until you see the "Thank you" page, that is, the payment is successful. Otherwise your order may become abandoned checkout.

3. "Coupon Code"
You can enter the coupon code at checkout and click "Apply", and your order total will be adjusted automatically. Please note that if you do not click "Apply" before proceeding to checkout, your order total will not be automatically adjusted to the discount amount.

How do I choose the right size at SNOVINA?

All SNOVINA pieces are tailored to standard US/EU sizing with a comfortable modern cut. If you prefer a looser, relaxed layering fit, we recommend sizing up one size. Check the detailed size chart on each product page for exact garment measurements.

What fabrics does SNOVINA use?

We select breathable, soft-touch fabrics—including textured waffle knits, brushed suede-look outerwear, washed cotton henleys, and cashmere-soft blends—designed to resist pilling, hold their shape, and keep you comfortable all day.

How does the Buy More, Save More bundle discount work?

Mix and match any styles, colors, or sizes across our store! Buy 2 and get your 3rd item at 20% OFF, buy 3 and get your 4th item at 40% OFF, or buy 5 and get your 6th piece 100% FREE—applied automatically at checkout.

How do I care for and wash my knitwear and jackets?

For knitwear and waffle sets, machine wash cold on a gentle cycle and lay flat or tumble dry low. For suede-look and structured jackets, spot clean or hand wash cold and hang to dry to preserve the rich texture.

When will my order ship and how much is shipping?

Orders are processed within 1–2 business days with full tracking provided via email. Standard shipping is 100% FREE on all orders over $89!

What is your return and exchange policy?

We offer a 30-day hassle-free return and exchange guarantee. If the fit or style isn't quite right, simply contact our support team within 30 days of delivery for a fast exchange or refund.

Can I track my order status online?

Yes! Once your order ships, you'll receive a confirmation email with your tracking number, or you can check real-time updates anytime via our Track Order page in the main menu.